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Privacy Policy

Last updated: 10/10/2026

 

This Privacy Policy sets out how [Business name] collects, uses, stores and protects personal information. It applies when you browse our website, get in touch with us, ask for a quote, book a job or use any of our drainage services.

 

We take our responsibilities under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 seriously, and we only handle personal information in ways the law allows.

 

1. About us

[Business name] is a drainage company based in Banstead, Surrey. For the personal information covered by this policy, including details sent through our website and enquiries made by phone or email, we are the data controller.

 

You can reach us using the details below:

 

  • Business name: [Business name]

  • Website: [Website]

  • Email: [Email]

  • Telephone: [Phone]

  • Address: [Address]

 

2. The information we collect

Details you give to us directly may include:

 

  • your name and, for business customers, your company name and job title;

  • your email address, telephone number and postal address;

  • the address of the property where work is needed;

  • information about the drainage problem, access arrangements and any photos you send;

  • messages, enquiries and anything you submit through forms on our website;

  • billing and payment details needed to pay an invoice.

 

Details we collect automatically when you visit our website may include:

 

  • your IP address, browser type and device information;

  • the pages you look at, the date and time of your visit and how long you stay;

  • the website or link that brought you to us;

  • your approximate location, based on your IP address;

  • information gathered through cookies and similar technologies.

 

Details we may receive from other sources include information from analytics and advertising providers, social media platforms, online directories, payment providers, customer management tools and people who recommend us to you.

 

3. Why we use your information

We use personal information to:

 

  • reply to your enquiry and give you a quote;

  • arrange, carry out and follow up on drainage work;

  • send reports, invoices and updates about your job;

  • take payments and keep accurate business and tax records;

  • understand how our website is used so we can improve it;

  • measure how well our advertising and marketing performs;

  • send you marketing messages where the law allows;

  • protect our website, our business and our customers from fraud and misuse;

  • meet our legal and regulatory duties.

 

4. Our legal reasons for using your information

The law requires us to have a valid reason, known as a lawful basis, for each way we use personal information. We rely on the following:

 

  • Contract: where we need your details to provide a service you have asked for, or to take steps you have requested before agreeing a job, such as preparing a quote.

  • Legitimate interests: where using your information is reasonably necessary to run our business, for example answering enquiries, keeping records, improving our services, securing our website and contacting business customers, provided your rights do not outweigh those interests.

  • Consent: where we ask for your permission, such as for non-essential cookies, some types of tracking and certain marketing emails. You can withdraw your consent whenever you like, and this will not affect anything we did before you withdrew it.

  • Legal obligation: where we must use information to meet tax, accounting, regulatory or fraud prevention requirements.

 

5. Who we share your information with

We never sell your personal information. We only share it where there is a genuine need, and where appropriate we put contracts in place to protect it. Recipients may include:

 

  • website hosting, email and IT support providers;

  • customer management, scheduling and file sharing tools;

  • analytics, advertising and social media platforms;

  • payment processors and banks;

  • our accountants and professional advisers;

  • subcontractors who help us complete a job;

  • the police, regulators or other authorities where the law requires it.

 

6. Transfers outside the UK

Some of the companies that provide services to us may store or process information outside the UK. When this happens, we make sure suitable protections are in place, such as UK adequacy regulations, the UK International Data Transfer Agreement, standard contractual clauses with the UK addendum, or another approved safeguard.

 

7. Keeping your information secure

We use sensible technical and organisational measures to protect personal information from loss, misuse and unauthorised access. These include password protection and restricted access, reputable cloud services, secure communication methods, regular backups, collecting only what we need and making sure anyone handling your details keeps them confidential. No website or online system can ever be completely secure, but we work hard to keep your information safe.

 

8. How long we keep your information

We keep personal information only for as long as we need it:

 

  • general enquiries that do not lead to work: up to 24 months after our last contact with you;

  • customer and job records: for as long as we work with you and for up to 6 years afterwards;

  • accounting and tax records: for at least 6 years, as the law requires;

  • marketing preferences: until you unsubscribe or ask us to delete them;

  • website analytics: in line with the settings of our analytics provider.

 

We may keep information for longer where we need it to deal with a legal claim, complaint or dispute, or where the law requires it.

 

9. Cookies

Our website uses cookies and similar technologies. Some are strictly necessary to make the site work, while others help us with analytics, performance, advertising and embedded content such as maps and videos. Where the law requires it, we ask for your consent before using non-essential cookies. Our Cookie Policy explains this in more detail.

 

10. Marketing

We will only send you marketing messages where you have agreed to receive them or where the law otherwise allows it. Every marketing email includes a link to unsubscribe, or you can contact us at any time and we will stop.

 

11. Your rights

Under data protection law you have the right to:

 

  • ask for a copy of the personal information we hold about you;

  • ask us to correct information that is wrong or incomplete;

  • ask us to delete your information;

  • ask us to limit how we use your information;

  • object to us using your information;

  • ask us to transfer your information to another organisation;

  • withdraw your consent where we rely on it;

  • complain to the Information Commissioner's Office.

 

To use any of these rights, please contact us using the details in this policy. We may need to confirm your identity before we respond.

 

12. Children

Our website and services are not aimed at children under 13, and we do not knowingly collect their personal information. If you believe a child has given us their details, please let us know and we will delete them.

 

13. Links to other websites

Our website may contain links to websites, platforms and services run by other organisations. We are not responsible for how they handle personal information or how secure they are, so please read their own privacy policies.

 

14. Making a complaint

If you are unhappy with how we have handled your personal information, please contact us first and we will do our best to put things right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or by calling 0303 123 1113.

 

15. Updates to this policy

We may update this Privacy Policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top. Changes take effect as soon as they are published unless we say otherwise.

 

16. How to contact us

If you have any questions about this policy or how we use your personal information, please get in touch:

 

  • [Business name]

  • Website: [Website]

  • Email: [Email]

  • Telephone: [Phone]

  • Address: [Address]

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